Privacy Policy – RusVPN

Last Updated: July 16, 2025

This Privacy Policy describes how RusVPN ("we," "us," or "our") collects, uses, and discloses information when you use our virtual private network (VPN) services, applications, and website (collectively, the "Service").

We are committed to protecting your privacy and providing a secure and reliable VPN service. Our core principle is to maintain a strict no-logs policy regarding your online activities.

1. Our No-Logs Policy

We do not collect, monitor, log, store, or share any connection logs, activity logs, or DNS queries that can be associated with your identity. This means we do not log:

  • Your browsing history: The websites you visit or the content you access.
  • Your traffic destination or content: What you send or receive over our network.
  • Your DNS queries: Information about the websites you are trying to access.
  • Your IP address (source or destination): Your real IP address or the IP address of the VPN server you connect to.
  • Connection timestamps: When you connect or disconnect from our VPN servers.
  • Session duration: How long you are connected to our VPN servers.
  • Bandwidth usage: The amount of data transferred.

Why this matters: Our no-logs policy ensures that even if compelled, we would not have any data that could link you to any specific online activity.

2. Information We Collect (Minimal Data)

To provide and maintain our Service, we collect a very limited amount of information, which is primarily non-identifiable or aggregated. This includes:

Account Information: When you create an account, we collect your email address and payment information (processed by third-party payment processors, we do not store full payment card details). This information is used for account management, billing, and communication purposes.

Diagnostic and Performance Data (Aggregated & Anonymous): We may collect anonymous, aggregated data related to the performance of our Service, such as:

  • Server load: To ensure optimal server performance.
  • Crash reports: To identify and fix software bugs.
  • App version: To ensure you are using the latest version.
  • Operating system: To optimize compatibility.

This data is anonymized and cannot be linked back to individual users. It helps us improve our service and troubleshoot issues.

Website Usage Data (Analytics): We may use third-party analytics tools (e.g., Google Analytics) to collect anonymous information about website usage, such as pages visited, time spent on pages, and referring websites. This data is used to improve our website and user experience and is not linked to your VPN activity.

3. How We Use Your Information

  • To provide, maintain, and improve our Service.
  • To manage your account and process payments.
  • To communicate with you about your account, updates, and offers.
  • To analyze and understand how our Service is used, for optimization and development.
  • To prevent fraud and ensure the security of our Service.
  • To comply with legal obligations, if any (though our no-logs policy limits the data we would have).

4. How We Share Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except in the following limited circumstances:

Third-Party Service Providers: We may share necessary information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, such as payment processors (e.g., Stripe, PayPal). These parties are obligated to keep your information confidential and are prohibited from using your personal information for any purpose other than providing services to us.

Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the personal safety of users of the Service or the public. However, due to our strict no-logs policy, we would have no activity or connection logs to provide.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include:

  • Encryption: We use industry-standard encryption protocols (e.g., AES-256) to protect your data while in transit and at rest.
  • Secure Servers: Our servers are located in secure data centers with restricted access.
  • Regular Security Audits: We regularly review our security practices to ensure the ongoing integrity of our systems.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: The right to request access to the personal information we hold about you.
  • Rectification: The right to request correction of inaccurate or incomplete information.
  • Erasure: The right to request deletion of your personal information, subject to certain exceptions.
  • Objection: The right to object to the processing of your personal information in certain circumstances.
  • Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the contact information provided below.

7. Third-Party Links

Our Service may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.

8. Children's Privacy

Our Service is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: support@rusnetvpn.com